Privacy Policy

1. Who we are

This Privacy Policy describes how KanhaLal's Sweets & Savouries ("KanhaLal's", "we", "our", or "us") handles personal information when you visit our website or contact us.

Contact: info@kanhalals.com
4th Floor, Evolve, The Hub, Zudio Building, Begur, Bengaluru 560068, India

2. Information we collect

• Information you provide — for example when you submit an enquiry form, email us, or call us: name, email address, phone number, organisation (if any), and the content of your message.
• Technical data — such as IP address, browser type, device type, and approximate location derived from IP, collected through standard server logs and similar technologies where used.
• Cookies & similar technologies — we may use cookies or local storage where necessary for the site to function securely, or to remember preferences. You can control cookies through your browser settings.

3. How we use your information

We use personal information to:

• Respond to your enquiries and provide customer or business support;
• Process or follow up on catering, corporate gifting, franchise, or similar requests;
• Operate, secure, and improve our website;
• Comply with legal obligations and protect our legitimate interests (for example fraud prevention and IT security), where applicable law allows.

4. Legal bases (where applicable)

Depending on context, we rely on your consent (for example where you submit a form), performance of steps at your request prior to a contract, our legitimate interests in running our business and communicating with customers, and legal obligation.

5. Sharing & disclosure

We do not sell your personal information. We may share it with:

• Service providers who assist us (for example email delivery or website hosting), subject to appropriate confidentiality and security expectations;
• Professional advisers or authorities where required by law, court order, or to protect rights, safety, or property.

6. Retention

We keep personal information only as long as needed for the purposes above, including legal, accounting, or reporting requirements. Enquiry records are typically retained for a limited period unless a longer retention is justified (for example ongoing business correspondence).

7. Security

We implement reasonable technical and organisational measures to protect personal information. No method of transmission over the Internet is completely secure; we encourage you to use strong contact details only as needed.

8. Your choices & rights

Subject to applicable law (including the Information Technology Act, 2000 and rules thereunder, and other Indian privacy norms as they evolve), you may have rights to access, correct, update, or request deletion of your personal information, and to object to or restrict certain processing.

To exercise these rights, contact us at info@kanhalals.com. We may need to verify your identity before responding.

9. Children

Our website is not directed at children under 18 for collection of personal data. If you believe we have collected information from a child inadvertently, please contact us and we will take appropriate steps to delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date will reflect changes. We encourage you to review this page periodically.